Refund & Return Policy

1. Our Satisfaction Guarantee
At HOTGIRLY, we care about your experience. We do our best to ensure every order arrives as described. Please read this policy carefully before placing your order as all sales are subject to the conditions outlined below.

2. EU Right of Withdrawal (Statutory 14-Day Cooling-Off Period)
If you are a consumer residing in the European Union, you have a legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. This right applies in addition to, and separately from, our own Return Policy described below.

To exercise this right, contact us through the contact form on our website within 14 days of delivery, stating clearly that you wish to withdraw from your purchase. You will receive a confirmation of your request by email.

If you withdraw under this right, we will refund the price paid for the item(s) and the standard delivery cost, within 14 days of receiving the returned item(s) or proof that they have been shipped back to us, whichever is earlier. Return shipping costs are your responsibility unless stated otherwise.

Please note: for embroidered and print-on-demand items, this statutory right may not apply where the item has been made to your specific personal specifications (for example, a name or design you personally provided). Where a product is not considered personalized under applicable law, the 14-day withdrawal right applies as described above. If you are unsure whether your item qualifies, please contact us and we will clarify before you order.

3. Our Extended Return Policy (30 Days)
Beyond the statutory 14-day withdrawal right, HOTGIRLY offers an extended return window of 30 days from delivery for eligible products. To be eligible for a return under this extended policy, the item must be unused, unopened and in its original packaging with all seals intact. We do not accept returns based on change of mind outside the situations covered by Section 2.

4. Print-on-Demand & Custom Items
Aside from the statutory right described in Section 2, our embroidered caps, tote bags, and custom apparel are only eligible for replacement in cases of manufacturing defect or printing error. We do not accept returns or refunds for incorrect size selection or personal preference on custom items outside the applicable withdrawal window. Please review sizing and design details carefully before ordering, as each item is individually produced for you.

5. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, you must contact us within 48 hours of delivery through our contact form and include clear photo or video evidence. This applies to both gadget/standard products and print-on-demand items. Claims submitted after this 48-hour window or without supporting evidence will not be accepted. If the claim is verified and approved, we will offer a replacement or store credit at our discretion.

6. Return Process
To initiate a return you must contact us through the contact form on our website within the applicable window. All requests are subject to review and approval. We reserve the right to decline any return request that does not meet our eligibility conditions. Once approved you will receive instructions on how to proceed. Any return sent without prior approval will not be accepted or refunded.

7. Return Shipping
Return address depends on the type of product. Unless required otherwise under Section 2, return shipping is at the customer's own cost.

🌸 Print-on-Demand items (embroidered caps, tote bags, custom apparel) — approved returns must be sent to:
Visschersstraat 51, 8325BS Vollenhove, Netherlands

🌸 All other products (fans, gadgets, and non-custom items) — approved returns must be shipped back to the original manufacturer. Return address and instructions will be provided upon approval of your return request, as this may vary by product and supplier location.

Original shipping fees paid at checkout are refundable only for withdrawals made under Section 2. HOTGIRLY is not responsible for return shipments that are lost, delayed or undelivered. We strongly recommend using a tracked shipping method. Please do not send any return before receiving approval and instructions through our contact form, as items sent to the incorrect address will not be processed.

8. Refunds
Refunds are issued after the returned item has been received, inspected and approved by our team, or as required under Section 2. If approved, the refund will be issued to the original payment method. Please allow up to 30 days for the refund to appear depending on your bank or payment provider, except where a shorter statutory timeline applies under Section 2.

9. Non-Returnable Items
The following are not eligible for return or refund outside the statutory withdrawal right described in Section 2:
✔ Opened or used products
✔ Print-on-demand items with no manufacturing defect or printing error, where not covered by Section 2
✔ Items returned without prior approval
✔ Items returned outside the applicable window, or defect claims made after 48 hours of delivery
✔ Orders where the incorrect address was provided by the customer
✔ Delays caused by customs, courier, or circumstances outside our control

10. Delivery & Shipping Times
HOTGIRLY works with international suppliers to bring you the best products. Delivery times typically range between 7 to 14 business days. Delays caused by customs clearance, public holidays or courier issues are outside our control and do not qualify for a refund.

11. Order Cancellations
Orders may be cancelled within 12 hours of being placed for operational reasons. This is in addition to, and does not limit, your statutory right of withdrawal described in Section 2.

12. Disputes & Chargebacks
We encourage all customers to contact us through our contact form before opening a dispute or chargeback with their bank. We are happy to resolve any issue directly and quickly. Chargebacks filed without first contacting HOTGIRLY may result in the order being blacklisted from future purchases.

13. Contact
All support requests must be submitted through the contact form on our website. Only requests submitted through the official HOTGIRLY contact form will be reviewed and processed.