Shipping Policy
At HOTGIRLY we work with international suppliers and print-on-demand partners to bring you the best products. Please read this policy carefully so you know what to expect when placing your order.
2. Order Processing
All orders are processed within 1 to 2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed the next working day.
3. Print-on-Demand Products
Certain HOTGIRLY products such as our embroidered caps, bags and other custom merchandise are made to order. This means your item is personally crafted for you after your order is placed. Please allow up to 7 business days for your item to be produced before it is shipped. Once production is complete your order will be dispatched and you will receive a shipping confirmation with your tracking details.
✔ Production time — up to 7 business days
✔ Shipping time after production — 5 to 10 business days
✔ Total estimated delivery time — 2 to 3 weeks
We do not consider print-on-demand orders delayed until 30 days have passed from the order date. Please keep this in mind when placing your order.
4. Standard Products
For all other HOTGIRLY products such as our electric fans and gadgets, delivery times typically range between 7 to 14 business days from the date of dispatch.
✔ Processing time — 1 to 2 business days
✔ Shipping time — 7 to 14 business days
✔ Total estimated delivery time — 1 to 2 weeks
5. Shipping Destinations
HOTGIRLY ships internationally. Delivery times may vary depending on your location and local customs procedures.
6. Tracking Your Order
Once your order has been shipped you will receive a confirmation email containing your tracking number. Please allow 24 to 48 hours for tracking information to update after receiving your confirmation.
7. Customs & Import Duties
International orders may be subject to customs fees, import duties or taxes imposed by your country. These charges are the responsibility of the customer and are outside of HOTGIRLY's control.
8. Contact
All shipping-related inquiries must be submitted through the contact form on our website. Only requests submitted through the official HOTGIRLY contact form will be reviewed and processed.